Refund Policy
At Toe Beans Pet Shop, we aim to provide a clear and fair returns process for all customers in the United Kingdom.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 2 days of delivery.
We will offer a replacement or full refund at no additional cost.
You may be asked to provide a photo or short video for verification.
30-Day Returns
You may return your order within 30 days of receipt.
To be eligible for a return:
- Items must be unused
- In the original condition and packaging
You may request:
- A full refund, or
- An exchange
Returns Process
To initiate a return, please contact us at:
Email: Help@toebeanspetshop.com
Our team will provide return instructions.
Please do not send items back without prior approval.
Return Costs
Return shipping costs are the responsibility of the customer, unless:
- The item is faulty or damaged, or
- The incorrect item was received
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g. pet treats)
- Personal or hygiene-related items
- Custom or personalised products
Order Changes & Cancellations
Orders can only be cancelled before they are processed.
Once an order has been dispatched, it cannot be cancelled.
Lost or Delayed Orders
If your order has not arrived within a reasonable timeframe, please contact us.
We will investigate and provide a suitable solution.
Refunds
Once your return is received and inspected:
- Refunds are issued to the original payment method
- Processing times may vary depending on your payment provider
Contact Information
Toe Beans Pet Shop
1 Kingsheath Ave, Rutherglen, Glasgow G73 2DG, United Kingdom
Phone: +44 141 632 0748
Email: Help@toebeanspetshop.com